What you are probably dealing with
Repair requests stack up on the desk
A resident reports a fault, the manager writes it in a book and mentions it to a contractor. Whether it was fixed and whether the resident is satisfied goes unfollowed — and that is where disputes begin.
Chasing fees damages relationships
Who owes how many periods and how often they have been chased sits in one person’s spreadsheet. A change of staff breaks the thread and arrears drift further.
Amenity bookings double up
The lounge, the gym and parking are booked in a paper register, so the same slot gets taken twice as a matter of course — discovered when residents turn up together.
Handover is entirely verbal
When managers rotate or leave, special resident requirements, equipment condition and contractor contacts all live in the previous person’s head.
Before and after
Before
- 1Repairs written in a book and passed on verbally
- 2Completion confirmed only when the resident asks again
- 3Fee chasing recorded in a personal spreadsheet
- 4Amenities booked on paper, with frequent clashes
- 5Handover verbal, so knowledge leaves with people
With AI GO
- 1Repairs become tickets with intake, dispatch and completion states
- 2Residents check progress online instead of visiting the desk
- 3Receivables and overdue amounts prompt automatically; records persist
- 4Amenities booked online with clashes blocked by the system
- 5Everything is recorded, so handover is visible
Modules involved
Community property management is the core; collection, asset booking and dispatch routing scale with the size of your portfolio.
社區物業管理
管委會日常營運 e 化：住戶名冊、管理費批次產生與收繳、公設預約、包裹代收、訪客登記、公告、報修追蹤、委員會與會議紀錄。內建批次產生期別、收繳登錄、公設時段衝突檢查與逾期掃描自動化。
Operations繳款單收款管理
繳款單收款管理系統：建立繳款單並產生繳費資訊（虛擬帳號 / 超商條碼 / 繳費連結）、追蹤收款進度、收款登錄與對帳標記、逾期掃描與催繳紀錄。通用設計，不綁定特定金流服務商，連線資訊由使用者於設定填入。
Operations租借營運管理
多據點租借營運管理系統：據點、品項與單品資產管理、會員借還流程、甲地借乙地還、逾期掃描與罰金計收。內建借出、歸還、逾期掃描與罰金繳納自動化。
Operations配送路線優化
智能配送路線規劃工具。貼入配送地址後，自動地理編碼並透過 Google Directions API 計算最優路線，含前端 TSP 演算法 Fallback。
OperationsIT 服務台
企業 IT 服務台：需求申請與派工、問題追蹤、軟硬體資產管理、機房巡檢與廠商進出管制。內建派工狀態流轉、問題單狀態機、授權超用與保固到期警示。
OperationsPlatform capabilities
Residents, repairs and fees on one record
Which unit, what they reported and how many periods are outstanding are all visible in one place instead of across three notebooks.
Chasing and due dates without memory
Payment-notice management raises due dates and overdue tiers automatically, so ageing does not break when a manager changes.
Records reduce disputes
When a repair was received, dispatched and completed, and whether the resident confirmed, are all logged — so a disagreement is settled by record rather than recollection.
Routing across multiple sites
Managing several communities or locations, maintenance and inspection routes can be sequenced automatically, cutting the time lost to doubling back.
Labour cost you can recover
For a 300-unit community with three staff at an average loaded rate of NT$250/hour:
Receiving, dispatching and tracking repairs
- Hours / month
- 40 hrs
- Hourly rate
- NT$ 240
- Recovered / month
- NT$ 9,600
Chasing and recording management fees
- Hours / month
- 28 hrs
- Hourly rate
- NT$ 280
- Recovered / month
- NT$ 7,840
Amenity bookings and clash resolution
- Hours / month
- 18 hrs
- Hourly rate
- NT$ 220
- Recovered / month
- NT$ 3,960
Resident enquiries and progress updates
- Hours / month
- 26 hrs
- Hourly rate
- NT$ 220
- Recovered / month
- NT$ 5,720
Handover and reporting
- Hours / month
- 14 hrs
- Hourly rate
- NT$ 300
- Recovered / month
- NT$ 4,200
| Work replaced | Hours / month | Hourly rate | Recovered / month |
|---|---|---|---|
| Receiving, dispatching and tracking repairs | 40 hrs | NT$ 240 | NT$ 9,600 |
| Chasing and recording management fees | 28 hrs | NT$ 280 | NT$ 7,840 |
| Amenity bookings and clash resolution | 18 hrs | NT$ 220 | NT$ 3,960 |
| Resident enquiries and progress updates | 26 hrs | NT$ 220 | NT$ 5,720 |
| Handover and reporting | 14 hrs | NT$ 300 | NT$ 4,200 |
| Total | NT$ 31,320 | ||
These figures assume a typical staffing profile. Real numbers depend on your team size and process — we rerun the model with your own data during a consult.
FAQ
Our residents are older. Will they use an online system?
Will the committee see this as unnecessary?
Can we adopt collection only?
What about managing several communities?
Further reading
連鎖品牌如何用 AI 統一管理多門市？台灣實戰案例解析
連鎖餐飲、零售、服務業主管必看：AI 如何解決總部與門市資訊落差、讓督導省去 80% 巡店時間？本文拆解台灣連鎖品牌 AI 管理實戰。
流程自動化AI 報價單自動化：讓業務告別手動填表，報價速度快 10 倍
台灣中小企業業務每天花 2～3 小時手動填寫報價單，AI 報價單自動化可將這個流程縮短到 5 分鐘內完成。本文說明實作方式、常見工具比較與真實案例。
流程自動化企業流程自動化完全指南：AI 如何幫你省下 50% 的行政時間
從請假審核、報表匯整到客戶跟進，AI 流程自動化能幫企業節省大量重複性工作。本文整理 6 大常見自動化場景與實作建議。
Other solutions
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