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AI GO
By industry

AI for Beauty and Personal Care

Every product needs its ingredients, testing, labelling and safety assessment on file, and every channel wants its own version of the data. AI GO consolidates product information files and channel operations so an inspection is a retrieval, and listing is not a rebuild.

One master
product data reused by every channel
Traceable
ingredients, batches and document versions
No lapses
testing and document expiry prompted

What you are probably dealing with

Product files scattered across teams

Ingredient lists with R&D, test reports with QA, label artwork with marketing, safety assessment with an external consultant. Assembling one complete PIF means asking four people.

Documents hunted only when inspection looms

A regulator or a channel asks for documentation, and only then do you discover the latest test report is in somebody’s inbox — or has already expired.

Every channel filled in separately

One form for Shopee, another for SHOPLINE, a different format again for physical retail. The same product exists in five places, and once one is edited they no longer agree.

Batch traceability is not possible

A customer reports a reaction and you need to know which batch, where the raw material came from and which channels received the same lot — with the data scattered, all you can do is try to remember.

Before and after

Before

  1. 1Product documents held separately by R&D, QA and marketing
  2. 2Compiled at the last minute when an inspection or channel asks
  3. 3Product data re-entered for every channel
  4. 4Document expiry tracked from memory
  5. 5Batch traceability requires manually retracing several records

With AI GO

  1. 1Product information files centralised with traceable versions
  2. 2Required documents retrieved directly against the product
  3. 3One master maintained and drawn on by every channel
  4. 4Testing and document expiry prompted automatically
  5. 5Batches, raw materials and destinations are traceable

Modules involved

Product information file management is the core; inventory, e-commerce and service can be added depending on your channel mix.

化粧品產品資訊檔案管理

協助化粧品業者因應台灣食藥署 PIF（產品資訊檔案）制度的管理系統。涵蓋 INCI 物質資料庫、原料與 INCI 組成管理、產品 PIF 建檔、六類必備文件管理與到期提醒、建檔進度追蹤，並提供 PIF 完整性檢查與摘要匯出。

Operations

基本進銷存

完整的進銷存 ERP 系統。涵蓋商品、客戶、廠商、銷貨、進貨、退貨、庫存查詢、應收應付帳款與報表分析等核心模組。

Operations

SHOPLINE 網路商店整合

串接 SHOPLINE 品牌電商平台。同步商品目錄、管理會員等級與優惠活動、匯入銷售訂單與進行營業統計。

Integration

客服工單中心

獨立客服工單系統：多管道工單受理、回覆串與結案滿意度、知識庫與常見問題管理、派工規則自動指派，內建 AI 建議回覆（比對 FAQ 與知識庫組 context，敏感議題自動轉人工）。

CRM

綠界電子發票

綠界 B2C / B2B 電子發票整合。外部網站結帳後透過 Webhook 自動開立發票，支援手動開立、作廢與查詢，發票自動綁定銷售訂單。

Integration
Browse all modules

Platform capabilities

Regulatory documents centralised and traceable

Cosmetic product information file management keeps ingredients, testing, labelling and safety assessment under one product, with versions and expiry logged. An inspection becomes retrieval rather than compilation.

Expiry without memory

Test reports lapsing, safety assessments due for update, labelling rules changing and requiring review — configure each once and the system raises it.

One product master

Channels list from the same master, so one edit propagates everywhere. No more "the website says 30ml and the marketplace says 50ml".

Batches traceable to channel

Stock control links to the product file, so a complaint can be traced to the batch, its raw material source, and which channels received the same lot.

Labour cost you can recover

For an own-brand beauty business with a four-person team at an average loaded rate of NT$380/hour:

Compiling product documents and confirming versions

Hours / month
30 hrs
Hourly rate
NT$ 420
Recovered / month
NT$ 12,600

Re-entering listing data per channel

Hours / month
26 hrs
Hourly rate
NT$ 320
Recovered / month
NT$ 8,320

Reviewing document expiry

Hours / month
12 hrs
Hourly rate
NT$ 420
Recovered / month
NT$ 5,040

Batch tracing for complaints

Hours / month
14 hrs
Hourly rate
NT$ 450
Recovered / month
NT$ 6,300

Reconciling stock across channels

Hours / month
22 hrs
Hourly rate
NT$ 350
Recovered / month
NT$ 7,700
TotalNT$ 39,960

These figures assume a typical staffing profile. Real numbers depend on your team size and process — we rerun the model with your own data during a consult.

FAQ

Does the system guarantee we are compliant?
No, and it should not make that determination — compliance is a judgement for your regulatory consultant or QA function. What the system does is ensure documents are complete, versions unambiguous and expiry never missed, eliminating the class of problem where non-compliance stems from not being able to find a document. The substantive regulatory judgement stays with your professionals.
We are a contract manufacturer. Does this apply?
Yes, and the need is more concentrated. Contract manufacturers often serve several brand clients, each wanting different document formats on different cadences. With product information files centralised, you retrieve by product when a client asks rather than reassembling every time.
How granular should batch traceability be?
It depends on your risk appetite and customer requirements. The minimum useful level is finished-goods batch to sales channel; a fuller implementation extends upstream to raw material batches and suppliers. We suggest starting with the former, since it answers the first question asked when a complaint arrives.
Can we adopt product file management only?
Yes, and it is usually the best starting point. Cosmetic product information file management is a standalone module — solve the document problem first and add channels and inventory once you have felt the benefit.

Further reading

產業應用

連鎖品牌如何用 AI 統一管理多門市？台灣實戰案例解析

連鎖餐飲、零售、服務業主管必看：AI 如何解決總部與門市資訊落差、讓督導省去 80% 巡店時間？本文拆解台灣連鎖品牌 AI 管理實戰。

流程自動化

AI 報價單自動化：讓業務告別手動填表，報價速度快 10 倍

台灣中小企業業務每天花 2～3 小時手動填寫報價單，AI 報價單自動化可將這個流程縮短到 5 分鐘內完成。本文說明實作方式、常見工具比較與真實案例。

流程自動化

企業流程自動化完全指南：AI 如何幫你省下 50% 的行政時間

從請假審核、報表匯整到客戶跟進，AI 流程自動化能幫企業節省大量重複性工作。本文整理 6 大常見自動化場景與實作建議。

Other solutions

Retail & e-commerce

Multi-marketplace listings, orders and logistics

Operations

Inventory, stock control and delivery routing

Sales

Proposals, account context, everything before the close

Marketing

Content, campaigns, spend and results

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