AI GOUser Guide

Account Creation and Login Guide

Before you start using the AI GO platform, you need to complete account activation and login settings. Depending on your role, your login channel will differ. This guide will take you through these steps.

Understanding Your Login Path

AI GO uses permissions and roles for routing. Before logging in, confirm your operational perspective:

  • Administrators or Developers: You will log in directly to the "AI GO Global backend Console (Dashboard)".
  • Daily Operational Colleagues (General Employees or External Partners): You do not need to enter the global backend. Please use the "Custom App dedicated Login URL" provided by the administrator (e.g., HR System Login Page, Accounting System Login Page).

Step 1: Receive and Open the Invitation Email

Whether you are an administrator or a daily operational colleague, when the system administrator adds you to the system or assigns you to a specific Custom App, your email address will receive an invitation email from the AI GO system.

  1. Check your email inbox for a message with the subject "Activate your AI GO account" or "You have been assigned to a new application".
  2. Open the email and click the "Activate Account" or "Go to Application" link. This link is time-sensitive; click it as soon as possible after receiving the email.

Step 2: Set Your Personal Password

After clicking the link, the browser will open the password settings page.

  1. Enter your password in the "New Password" field. To ensure security, the password must meet the following strength requirements:
    • At least 8 characters long.
    • Must contain English uppercase letters, lowercase letters, numbers, and special symbols.
  2. Enter the same password in the "Confirm New Password" field.
  3. Click the "Complete Configuration and Activate Account" button. After the system indicates activation success, the page will automatically redirect to your login page.

Step 3: Log In to the System

Enter your credentials on the corresponding login page:

  1. Enter the email address where you received the activation email in the email field.
  2. Enter your password in the password field.
  3. Click the login button.
  4. If using a Custom App, the login page will show the name of the application (e.g., AI GO Accounting System). You can switch the display language (Traditional Chinese or English) on the login interface.

To ensure the security of core enterprise business data and databases, we strongly recommend that you enable Two-Factor Authentication (2FA) immediately after logging in for the first time.

  1. Log in to your Custom App or Console, go to "Personal Settings" or "Account Security" under your avatar.
  2. Find the "Two-Factor Authentication" section and click "Enable 2FA".
  3. A QR Code and a secret key will be displayed on the screen.
  4. Download and open an authenticator app on your phone (e.g., Google Authenticator or Microsoft Authenticator).
  5. Scan the QR Code on the screen; the authenticator will start generating a 6-digit verification code that updates every 30 seconds.
  6. Enter the 6-digit code currently displayed by the authenticator on the computer screen, and click "Confirm Enable".
  7. Safely save the one-time backup keys provided by the system so that you can reset your 2FA if your phone is lost.

FAQ & Troubleshooting

What should I do if I forget my password?

If you forget your password, click the "Forgot Password" link on the login page, enter your registered email address, and the system will send you a password reset email. Click the link in the email and follow the instructions to set a new password.

What should I do if my account is locked?

When an account enters the incorrect password 5 times consecutively, the system automatically locks the account for 15 minutes to defend against brute-force cracking. Please try again after 15 minutes, or contact your company's system administrator to assist with manual unlocking in the backend.